FAQ's
Frequently Asked Questions (FAQ)
Shipping
Where does Panamericana ship?
We currently ship within the United States. If you would like to place an order outside of the USA, please contact us at panamericana.contact@gmail.com we may be able to arrange your purchase.
How long does shipping take?
Shipping times depend on the product and your location. Once your item is processed, we aim to ship it as quickly as possible. Please note that jewelry and some other items may take additional time to prepare (see details below).
Products and Processing Times
Couture Jewelry
Our couture jewelry is made-to-order and hand crafted by skilled artisans. Processing times for Panamericana Couture Jewelry pieces are approximately 4-6 weeks. We appreciate your patience as we create your unique piece.
Ready-to-Wear Jewelry
Processing times for our ready-to-wear jewelry pieces are approximately 2-5 business days. We appreciate your patience as we get your orders ready for shipping. Shipping depends on your location and we currently only ship within the United States. For more information on shipping please visit our Shipping page.
Clothes
Many of our clothing items are one-of-a-kind vintage reworks.
Some items are naturally dyed for unique, eco-conscious color variations.
Due to the nature of our process, slight variations in color and fabric are normal and contribute to the uniqueness of your purchase.
Shoes
We currently do not offer half sizes. If you are unsure about sizing, we recommend sizing up for comfort or contacting us for guidance at panamericana.contact@gmail.com.
Returns, Refunds, and Exchanges
How do I request a return or exchange?
To create a return request, please email panamericana.contact@gmail.com with the following information:
Your receipt
Your order number
The reason for your return or exchange request
What is your return policy?
All return requests must be initiated within 14 days of receiving your item. Items must be unworn, undamaged, and in their original condition with tags and packaging intact.
Are there any items that cannot be returned?
Custom or made-to-order jewelry is final sale and cannot be returned or exchanged.
One-of-a-kind vintage rework items are also final sale due to their unique nature.
Payment Methods
We accept the following payment methods:
Credit/Debit Cards: Visa, MasterCard, American Express, Discover
Shop Pay: A secure, one-tap checkout experience provided by Shopify
PayPal: Secure online payments
Apple Pay: For users with Apple devices
Google Pay: For users with Google accounts
All transactions are processed securely, and we do not store your payment information.
Privacy Policy
Your privacy is important to us. We collect and use your information in accordance with our Privacy Policy. This includes the use of cookies and tracking pixels to enhance your shopping experience. For more details, please review our full privacy policy.
Order Tracking
To track your order, please log in to your account on our website. Once logged in, navigate to the "Orders" section to view the status of your order(s). If you have any questions or need assistance, please email us at panamericana.contact@gmail.com.
Contact Us
Customer Service
For any inquiries, questions, or concerns regarding your order or shopping experience, please email panamericana.contact@gmail.com.
For Orders Outside the USA
If you’d like to purchase outside the USA, please contact panamericana.contact@gmail.com to place your order directly.
PR and Marketing
If you’re a stylist, manager, or media professional looking to collaborate with Panamericana, please email panamericana.contact@gmail.com with your request and relevant details.
Wholesale and Sales Inquiries
If you’re a retailer interested in carrying Panamericana products, please contact us at panamericana.contact@gmail.com for wholesale pricing and sales information.
Custom Orders and Collaborations
For custom pieces, artisan collaborations, or special project inquiries, please email panamericana.contact@gmail.com with a detailed description of your request.
Website and Technical Support
If you’re experiencing any technical difficulties while shopping or logging into your account, contact us at panamericana.contact@gmail.com for assistance.
General Inquiries
For all other inquiries not covered above, please email panamericana.contact@gmail.com, and we will direct your message to the appropriate team.
Additional Information
Quality Assurance
We take pride in crafting high-quality products with attention to detail. Slight variations in our handmade and vintage items are natural and part of what makes Panamericana's craftsmanship one-of-a-kind.
Sustainability
Many of our products are made with eco-friendly processes, such as natural dyeing and upcycling vintage pieces, reflecting our commitment to sustainable fashion. While not every item in our collection is fully sustainable, we continuously strive to improve our practices and integrate innovative, eco-conscious methods wherever possible.
Silver Jewelry Care
Our silver jewelry is crafted with high-quality materials designed to last. Over time, silver may naturally tarnish due to exposure to air and moisture. This process is normal and can easily be managed with regular care. To help maintain your jewelry's brilliance, we include a polishing cloth with every order, to help your piece stays as beautiful as the day you received it. For added protection, please store your jewelry in an anti-tarnish bag whenever possible.
If you have further questions or need additional information, please don't hesitate to contact us at panamericana.contact@gmail.com.
